Terms & Conditions
TERMS AND CONDITIONS
Legal
It is illegal for you to place an order with us if you are under the legal age (18 in New Zealand) to buy alcohol and alcohol related goods. You must confirm when ordering you are 18 and over and if requested provide proof of ID, either when you place the order, or when it is delivered. As such if we suspect you are under the legal age we will refuse to supply any alcohol ordered and a refund will be offered.
General conditions
We reserve the right to refuse to sell alcohol to anyone for any reason at any time. We will be clear in our communication with you that we are refusing to sell you alcohol.
Products
We reserve the right to change or modify the price or description of our products, or to withdraw any products at any time without prior notice.
Privacy
As part of the buying process, when you buy something from our online store, we automatically collect information about your device (eg, web browser, IP address, time zone, some cookies that are installed on your device). We also collect information you give us such as your name, email address, address, shipping address, payment information.
We will use your personal information only as far as is required to enable us to complete your transaction and will only share what is relevant for each organisation to know (eg Shopify, courier company).
We will not pass on or sell your personal information to any other party except as required by law.
With your permission, we may email you from time to time with specials, new products or updates.
Returns and refunds
If your order is damaged in any way when you receive it, please contact us in the first instance. Ensure that you retain the product (unused), and the original packaging in the condition that you received it. We may require that the product be returned to us before a replacement or refund is issued.
We are proud of what we produce and note that taste is a subjective measure. We cannot offer refunds for products that do not meet your expectations of flavour, colour, aroma etc.
Changing your order
If for any reason you wish to change what you have ordered please do so as soon as possible by emailing us at contact@baydistilling.com. Once you order has been processed by the courier however this is then unable to be changed.
Disclaimer
Occasionally there may be information on our site that contains errors, omissions or inaccuracies. We endeavour to amend and update these as soon as they are discovered.
Shipping
We deliver throughout New Zealand only.
The cost for this shall be determined at the time of purchase and will be dependent on the delivery address along with the size of the order. Deliveries are made by a third party.
Our products are sent with a “Signature Required”. If there is an insufficient or incorrect delivery address or if there is no safe delivery option (eg dog on property), we will not offer a refund.
Alcohol cannot be left unattended or with a person under the legal drinking age. A “Card to Call” will be left if there is nobody of legal age to sign for the product.
Site Content
All the content included in the website is the property of Bay Distilling Ltd (this includes logos, graphics, text and images).
Price
All prices on our website are inclusive of GST and are shown in New Zealand dollars (NZ$).
We reserve the right to change our pricing without notice.
All prices do not include delivery costs, these will be added to the product price.
Shipping is free on all orders over $110 New Zealand wide.
Availability of Product
If in the event your order cannot be filled due to being out of stock or large quantities ordered, we will communicate with you and come to an arrangement.